Technologies used to support Telecommunications and Digital Media are rapidly evolving. As a result, finding technologists with the right skills and subject matter expertise can be very challenging. The Xela Group can help you support your projects and operations with IT talent that understands your business.
Our Areas of Expertise Include:
Our Areas of Expertise Include:
Success Stories
Wireless Telecommunication
Web Presence
A leading wireless telecommunication company needed support for a multi-year initiative to reinvent its ecommerce and online customer service experience.
We worked closely with the client to align our recruiting focus with the overall program roadmap. Initially, we staffed teams of program/project managers and subject matter experts to support planning and analysis phases. As key workstreams were defined, architects, designers, developers, and testers were added as needed to support the various stages of the effort, which included:
- Improved billing system integrations using newly developed middleware
- Implementation of a leading eCommerce solution and CMS
- Newly designed web and mobile eCommerce and online account management functionality
- Pricing analysis and consolidation
- Implementation of web analytics services
Within a 3-year period, 70+ resources were delivered to support the successful transformation. To ensure a smooth transition and continuity, key resources converted to full time roles with the client’s business, IT, and operational teams.
Digital Media Transformation - Education
A leading education provider wanting to transform its web presence needed large-scale resource support for program/project management, architecture, design, development, and testing.
Working closely with executive teams to understand the scope and timing of several concurrent digital media initiatives, we created a resource capacity model to determine initial and ongoing needs. Using this model, we staffed teams of business analysts, UI/UX designers, web developers, and testers to augment the client’s existing delivery organization.
Over the course of 3 years, we provided over 40 resources to support a complete redesign of the client’s web presence, including the implementation of online professional communities and an online learning pilot.
